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Diploma of Hospitality Management – Student handouts

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• Make a Presentation
• Manage Operational Plan
• Enhance Customer Service Experiences
• Develop Manage Quality Customer Service Practices
• Manage Conflict
• Lead and Manage People
• Design and Produce Business Documents
• Monitor Work Operations
• Establish and Conduct Business Relationships
• Work Effectively in Hospitality Service
• Monitor Staff Performance
• Research and Analyse Tourism Data
• Source and Use Information on the Hospitality Industry
• Identify Hazards, Assess and Control Safety Risks
• Interpret Financial Information
• Prepare and Monitor Budgets

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